Question 1

How do I pay for my order?

Accepted Answer

Place your order first — it's saved as awaiting payment. Then pay with one of the available methods: Zelle, Cash App, Cryptocurrency (Bitcoin via a secure BTCPay invoice), or cash by mail. The exact payment details for your chosen method are shown at checkout once you place your order. Apple Pay, Chime, PayPal, Venmo, and money wire are not available at this time.

Question 2

Can I mail cash?

Accepted Answer

Yes. Choose Cash in mail at checkout — the mailing address is shown there after you place your order. Send well-concealed cash with your order number enclosed.

Question 3

How do I pay with cryptocurrency?

Accepted Answer

Choose Cryptocurrency at checkout. A secure BTCPay invoice is generated with the exact amount and a wallet address or QR code. Send from any Bitcoin wallet — your order is confirmed once the payment settles on-chain.

Question 4

When is my order confirmed?

Accepted Answer

Orders are marked awaiting payment when placed. Once your payment is received and reviewed, the order moves to processing and ships.

Question 5

Do you price match?

Accepted Answer

Yes — we price match with verification. Send us the competitor's listing (a link or a screenshot) for the same product and quantity, and we'll match the price. Message us on Signal or Telegram with the details.

Question 6

Can I mix and match to reach a price tier?

Accepted Answer

Yes. You can mix and match different strains and products to reach the same quantity tier — bulk pricing is based on total quantity, so combining items still unlocks that tier's price.

Question 7

How much is shipping?

Accepted Answer

Standard shipping is a flat $35, and it's free on orders over $500. Delivery is tracked within the U.S.

Question 8

Is packaging discreet?

Accepted Answer

Always. Orders ship in smell-proof, low-key packaging with nothing on the outside that identifies the contents.

Question 9

How long until my order ships?

Accepted Answer

Orders are processed after payment clears — typically within 1-2 business days. You'll get tracking once it's on the way.

Question 10

Are products lab-tested?

Accepted Answer

Yes. Every batch has an independent Certificate of Analysis (COA) available on its product page.

Question 11

Do I need to be 21+?

Accepted Answer

Yes. VaultExtracts is intended for adults 21 and older. You confirm your age before browsing and again at checkout.

Question 12

What's the return policy?

Accepted Answer

We offer straightforward 30-day support. If something isn't right, reach out and we'll make it right.

Question 13

How do I get help with an order?

Accepted Answer

Contact us with your order number and we'll get back to you quickly.

Frequently asked questions